Please read these Terms of Service ("Terms") carefully before using the website at thereviewalchemist.com or engaging the services of The Review Alchemist ("we," "us," or "our"). These Terms constitute a legally binding agreement between you ("Client" or "you") and The Review Alchemist.
By accessing our website, signing a service agreement, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or services.
1. About Us
The Review Alchemist is an AI marketing and automation agency based in Coquitlam, British Columbia, Canada. We provide digital marketing services to medical spas and aesthetic clinics, including but not limited to paid advertising management, marketing automation, lead generation systems, review generation, and related consulting services.
2. Services
The specific services provided to you will be outlined in a separate Service Agreement or Statement of Work signed between you and The Review Alchemist. These Terms apply to all services we provide unless a written agreement explicitly states otherwise.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable written notice to you. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services, except as may be outlined in your signed Service Agreement.
3. Eligibility
By agreeing to these Terms, you represent and warrant that:
You are at least 18 years of age.
You have the legal authority to enter into a binding agreement on behalf of yourself or your business.
Your use of our services will comply with all applicable local, provincial, federal, and international laws and regulations.
The information you provide to us is accurate, current, and complete.
4. Fees and Payment
All fees for our services are set out in your Service Agreement. The following payment terms apply:
Retainer fees are billed monthly in advance on the date specified in your Service Agreement.
Advertising spend (e.g. Meta Ads budget) is paid directly by you to the advertising platform and is separate from our management fee.
One-time fees (e.g. setup fees, funnel builds) are due prior to commencement of that work unless otherwise agreed in writing.
All fees are quoted and charged in Canadian dollars (CAD) unless otherwise specified.
Invoices are due within 7 days of the invoice date. Late payments may be subject to a 1.5% monthly interest charge on outstanding balances.
We reserve the right to suspend services if payment is more than 14 days overdue.
By providing your credit card information, you authorise The Review Alchemist to charge your card for all agreed fees on the schedule outlined in your Service Agreement. It is your responsibility to ensure your payment method remains valid and up to date.
5. Refund Policy
Due to the nature of digital marketing and automation services, all fees paid are generally non-refundable. Specifically:
Monthly retainer fees that have already been charged are non-refundable.
One-time setup or build fees are non-refundable once work has commenced.
If we are unable to deliver agreed services due to circumstances within our control, we will offer a credit toward future services or a pro-rated refund at our discretion.
If you have a concern about a charge, please contact us within 14 days of the invoice date.
6. Term and Termination
Unless otherwise specified in your Service Agreement:
Services are provided on a monthly rolling basis.
Either party may terminate services by providing 30 days written notice via email.
Upon termination, you remain responsible for any fees incurred up to and including the end of the notice period.
We may terminate services immediately and without notice if you breach these Terms, fail to make payment, engage in abusive or harmful conduct toward our team, or if continued service would require us to violate any applicable law.
Upon termination, we will provide you with access to any deliverables and assets that belong to you within 14 days, and we will revoke access to any accounts or platforms we accessed on your behalf.
7. Client Responsibilities
To allow us to deliver our services effectively, you agree to:
Provide us with timely access to accounts, assets, information, and approvals that we reasonably require to perform our services.
Ensure that any content, trademarks, images, or materials you provide to us do not infringe any third-party intellectual property rights.
Comply with the terms of service of all third-party platforms (including Meta, Google, and GoHighLevel) in connection with services we provide.
Obtain any required consents from your own clients or customers before we send them automated communications on your behalf (e.g. SMS reminders, review requests).
Notify us promptly of any changes to your business that may affect the delivery of our services.
8. Intellectual Property
Your materials: You retain ownership of all content, branding, logos, images, and other intellectual property you provide to us. You grant us a limited licence to use these materials solely for the purpose of delivering our services to you.
Our deliverables: Upon receipt of full payment, you own the marketing deliverables we create specifically for you (such as ad creatives, landing pages, and email sequences). You do not own any underlying tools, templates, systems, or software we use to build or operate those deliverables.
Our proprietary materials: Our methodologies, automation frameworks, templates, and systems remain our exclusive intellectual property at all times. You may not reproduce, resell, or reverse-engineer any of our proprietary processes or systems.
9. Confidentiality
Both parties agree to keep confidential any non-public, proprietary, or sensitive information disclosed by the other party in connection with the services ("Confidential Information"). This obligation does not apply to information that:
Is or becomes publicly known through no breach of this agreement.
Was already known to the receiving party prior to disclosure.
Is required to be disclosed by law or court order.
This confidentiality obligation survives the termination of our engagement for a period of two (2) years.
10. Results and Guarantees
We are committed to delivering quality work and measurable results. However, digital marketing outcomes depend on many factors outside our control, including market conditions, platform algorithm changes, competition, and the quality of your clinic's services and reputation.
We do not guarantee specific results such as a defined number of leads, bookings, or revenue. Any projections or estimates we share are based on industry data and past experience, not binding commitments.
11. Third-Party Platforms and Tools
Our services rely on third-party platforms including Meta (Facebook and Instagram), Google, and GoHighLevel. We are not affiliated with, endorsed by, or responsible for these platforms. Their terms of service, policies, and pricing are subject to change at any time without notice from us. We will not be liable for any disruption to our services caused by changes to third-party platforms.
Advertising accounts on Meta and Google remain your property. You are responsible for ensuring your advertising account is in good standing. We are not responsible for account suspensions or bans by third-party platforms, though we will take reasonable steps to help resolve such issues where possible.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
The Review Alchemist's total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
13. Indemnification
You agree to indemnify, defend, and hold harmless The Review Alchemist and its contractors, officers, and representatives from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: your use of our services; your breach of these Terms; your violation of any applicable law or regulation; or any content or materials you provide to us that infringe the rights of any third party.
14. Canadian Anti-Spam Legislation (CASL)
Where our services involve sending commercial electronic messages (including email or SMS) on your behalf to your clients or leads, you agree that:
You have obtained express or implied consent from all recipients as required under Canada's Anti-Spam Legislation (CASL).
All messages will include an unsubscribe mechanism and your accurate contact information as required by CASL.
You will promptly notify us of any opt-outs or unsubscribe requests so they can be honoured without delay.
You agree to indemnify us for any CASL violations arising from your failure to obtain required consents or provide accurate recipient information.
15. Dispute Resolution
In the event of a dispute arising from these Terms or our services, both parties agree to first attempt to resolve the matter informally by contacting us in writing. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the courts of British Columbia, Canada.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
16. Website Use
You may use our website for lawful purposes only. You agree not to:
Use the website in any way that violates applicable local, provincial, national, or international laws or regulations.
Transmit any unsolicited or unauthorised advertising or promotional material.
Attempt to gain unauthorised access to any part of the website or its related systems.
Reproduce or republish any content from our website without our prior written permission.
17. Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms on this page with an updated effective date and, where changes are material, notify existing clients by email with at least 14 days notice before the changes take effect. Your continued use of our services after that date constitutes your acceptance of the revised Terms.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with your signed Service Agreement and our Privacy Policy, constitute the entire agreement between you and The Review Alchemist regarding your use of our services, and supersede all prior discussions, agreements, or understandings of any kind.
20. Contact Us
If you have any questions about these Terms, please contact us:
